Terms and Conditions

Our Terms


Orders placed via our website will be accepted by us, All Flutes Plus (AFP), and a contract will be formed between you (the customer) and AFP, only at the point of shipping the goods.  We will dispatch any items readily available from stock and forward any outstanding items as soon as they become available, at no extra cost (only applicable to UK customers).  If this is not possible, we will inform you as soon as we can.


We do try to keep most items available from stock but in the event that an item is unavailable or on back order, we will inform you as soon as possible.  Certain items have to be imported from overseas and can take some time.  If we are unable to provide your item/s within your required timeframe, you reserve the right to cancel the order and a full refund will be made.  Our website does not show a live stock status.


All prices on the website are in GB Pounds and include VAT (20%) on applicable goods.  Music and books are exempt from VAT.

All payments are charged in GB Pounds.  For transactions from overseas customers normally using different currencies, the exchange rate will be handled easily and economically by your card issuing bank using the correct exchange rate at the time.

All Flutes Plus constantly maintains this website, keeping it up-to-date and free from errors.  Occassionally however, errors in product information and pricing may occur.  If an order is placed, via our website, for an item with an erroneous price, the order will not be accepted until contact has been made with the customer to notify of the error/s.  In this event you will have the option to cancel the order in its entirety, but if a positive agreement has been made, the order will be updated and then accepted by us.  Should we be unable to make contact with you, the order will be treated as cancelled.  Likewise, during a sale or discounted price promotion period, where limited stock of the item is available at the advertised price, should the number of goods ordered outnumber the quantity available at the discounted price, you will be notified of the number of items available at the discounted purchase price.  You will then have the options of purchasing the number of items available at the discounted price and placing a further order for the remainder of the goods at the correct price, or cancelling the order in its entirety.  Following this process, you will receive a full refund for any cancelled items from your original order..


The goods are at the risk of the buyer from the time of delivery.  Ownership and title of the goods shall not pass to the buyer until the company has received payment in full.

Some More Terms

Delivery Address

All Flutes Plus operates in strict compliance with UK anti-fraud and card protection legislation and guidelines. When paying by credit or debit card, we will only deliver to an address already registered with your card issuer, usually the card statement address

All transaction information you enter is sent via our secure server to your own card issuer for authorisation and authentication.  If the details do not match EXACTLY, they will advise us to cancel the order.

Our Conditions


We want our customers to be completely happy with all purchases from us.  We provide a 14 day period in which to return any items for exchange or refund if they are deemed unsuitable.*  This is subject to the item/s being returned in the same condition they were sent out in, and the item/s being complete with all packaging and component parts.

*We are not able to accept returns for instruments supplied outside the European Union.  This is because we would be charged import duty and VAT on re-entry into the UK which we would not be able to reclaim.  Orders accepted outside the EU are on an irrevocable order basis only.

Faulty Items

All instruments are set-up, adjusted and checked in our workshop before dispatch, packed carefully and should reach you in 1st class condition.  In the unlikely event that an instrument should appear damaged on arrival, please inform us on the day of receipt, or within 24 hours at the latest.  Please keep all packing materials as insurers may need to see them.  We will replace any damaged sheet music or accessories free of charge, on receipt of the originals.

Please use a secure means of dispatch if returning an item.  We cannot be held responsible for any returned items until they are received and signed-for at our premises.  Return postage costs are to be covered by the customer.  In the event of an item being received in faulty or damaged condition, we will refund reasonable return postage costs at our discretion.


To the fullest extent permitted at law, All Flutes Plus is providing this web site and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose.  In addition, All Flutes Plus will not represent or warrant that the information accessible via this website is accurate, complete or current.

Photos and other images on www.allflutesplus.com are for illustration purposes only and whilst All Flutes Plus aims to provide accurate imagery, images may not necessarily match the exact appearance of products and services.

Except as specifically stated on this website, to the fullest extent permitted at law, neither All Flutes Plus nor any of its subsidiaries, directors, employees or other representatives will be liable for damages or losses arising out of, or in connection with, the use of this website or the information, content, materials or products included on this site.  This is a comprehensive limitation of liability that applies to all damages or losses of any kind, including (without limitation) compensatory, direct, indirect or consequential damages or losses, loss of data, income or profit, goodwill, anticipated savings, wasted expenditure or additional third-party charges, loss of or damage to property and claims of third parties.  For the avoidance of doubt, All Flutes Plus does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of All Flutes Plus, its subsidiaries, directors, employees or other representatives.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.  This condition does not affect your statutory rights.