Muramatsu DS Flute Model

• FLUTES - We dispatch all instruments within the UK via Royal Mail Special Delivery, unless otherwise requested, at a rate of £18 - £22 per parcel.
• We use a secure courier service for overseas deliveries outside of the United Kingdom. Delivery charges will vary depending on location and weight of goods.
• We will endeavour to dispatch your order by return and availability of stock, if received before 2.30pm.

Caring for Your New Flute – All Flutes Plus Guide

It’s important to look after your new flute, and here’s how we at All Flutes Plus recommend you care for it.

• With your new flute, you’ll receive a cleaning rod, internal gauze, and a microfibre external cloth.
• After each playing session, use the rod and gauze to remove moisture from the inside of the flute. This moisture can damage the pads over time, so drying the instrument thoroughly helps prolong their life.
• Use the microfibre cloth to wipe down the outside of the flute after playing. This slows down the tarnishing process. Tarnishing is a natural reaction between the silver (or silver plating) and sulphur in the air or on your skin, causing the metal to turn brown or misty. Tarnish will be removed during your regular flute servicing.
• While we understand that keeping your flute out on display may encourage you to practise more often, leaving it out of its case can increase the chance of tarnishing and physical damage. We strongly recommend placing your flute back in its case after cleaning and playing.
• We recommend having your flute serviced every 1-2 years depending on how much you play your instrument. Regular servicing keeps your instrument in top playing condition and helps prevent long-term issues.

Please don’t worry if this item is showing as out of stock — just contact us to register your interest and ask about restocking times.

Headjoints can radically enhance the sound of most flutes. With a vast array of headpieces made by several respected flute makers worldwide, each one differs by its embouchure cut, lip plate and material. Each headjoint offers different qualities, including wide-ranging tonal colours, projection, more/less resistance and ease of articulation. Headjoint choices are entirely subjective! Please note that whilst these head joints are for sale, we advise you to try them before you buy!

Head joints come in lots of shapes and sizes. It is therefore recommended that you try the headjoint either in our testing room at All Flutes Plus or by pre-arranged trial within the comfort of your own home.

At All Flutes Plus, we’ve seen it all — which is why we strongly recommend insuring your flute.

We’ve worked closely with New Moon Insurance for decades and even trust them with our own coverage. They’re reliable, supportive, and understand the needs of musicians.

If you're wondering how to insure your flute, simply follow this link: https://quote.newmooninsurance.com/

We want our customers to be completely happy with all purchases from us.  We provide a 14 day period in which to return any items for exchange or refund if they are deemed unsuitable.*  This is subject to the item/s being returned in the same condition they were sent out in, and the item/s being complete with all packaging and component parts.

*We are not able to accept returns for instruments supplied outside the UK.  This is because we would be charged import duty and VAT on re-entry into the UK which we would not be able to reclaim.  Orders accepted outside the UK are on an irrevocable order basis only.

AFP Support Plan For New Flutes Only
We want you to feel assured that you are purchasing from a retailer who cares about their customers and so, in addition to manufacturers warranties, all new instruments purchased from all flutes plus are covered for one year by our AFP Support Plan!  This means that you’re eligible for the following benefits:

One of our specialist team will test your instrument before it leaves the shop, ensuring that it is playing beautifully and functioning as well as possible.  We check that the mechanism is responding quickly, each pad is seating nicely over the tone-holes, and that each of the joints are fitting together smoothly. Recommended tweaks can usually be made by one of our repairers on the day of purchase.

Sometimes, no matter how well an instrument is cared for, the mechanism can come out of alignment and adjustments need to be made.  If this should happen within the first year of purchase, these adjustments will be made, free of charge by one of our world-renowned technicians.  If you have any concerns at all, give our workshop a call and they will be happy to advise you on the next step.

Towards the end of the first year of owning your new flute, contact us to book your flute in for its free end-of-year checkover!  This provides that extra bit of TLC to ensure your flute is kept in the best possible condition.

 *excluding repairs necessary due to damage by misuse or accident.

If you have any queries, please call us on 020 7388 8438 (UK) or +44 20 7388 8438 (International)

Our Terms

Orders

Orders placed via our website will be accepted by us, All Flutes Plus (AFP), and a contract will be formed between you (the customer) and AFP, only at the point of shipping the goods.  We will dispatch any items readily available from stock and forward any outstanding items as soon as they become available, at no extra cost (only applicable to UK customers).  If this is not possible, we will inform you as soon as we can.

Availability

We do try to keep most items available from stock but in the event that an item is unavailable or on back order, we will inform you as soon as possible.  Certain items have to be imported from overseas and can take some time.  If we are unable to provide your item/s within your required timeframe, you reserve the right to cancel the order and a full refund will be made.  Our website does not show a live stock status.

Pricing

All prices on the website are in GB Pounds and include VAT (20%) on applicable goods.  Music and books are exempt from VAT.

All payments are charged in GB Pounds.  For transactions from overseas customers normally using different currencies, the exchange rate will be handled easily and economically by your card issuing bank using the correct exchange rate at the time.

All Flutes Plus constantly maintains this website, keeping it up-to-date and free from errors.  Occasionally however, errors in product information and pricing may occur.  If an order is placed, via our website, for an item with an erroneous price, the order will not be accepted until contact has been made with the customer to notify of the error/s.  In this event you will have the option to cancel the order in its entirety, but if a positive agreement has been made, the order will be updated and then accepted by us.  Should we be unable to make contact with you, the order will be treated as cancelled.  Likewise, during a sale or discounted price promotion period, where limited stock of the item is available at the advertised price, should the number of goods ordered outnumber the quantity available at the discounted price, you will be notified of the number of items available at the discounted purchase price.  You will then have the options of purchasing the number of items available at the discounted price and placing a further order for the remainder of the goods at the correct price, or cancelling the order in its entirety.  Following this process, you will receive a full refund for any cancelled items from your original order..

Risk/Title

The goods are at the risk of the buyer from the time of delivery.  Ownership and title of the goods shall not pass to the buyer until the company has received payment in full.

Some More Terms

Delivery Address

All Flutes Plus operates in strict compliance with UK anti-fraud and card protection legislation and guidelines. When paying by credit or debit card, we will only deliver to an address already registered with your card issuer, usually the card statement address

All transaction information you enter is sent via our secure server to your own card issuer for authorisation and authentication.  If the details do not match EXACTLY, they will advise us to cancel the order.

Our Conditions

Returns

We want our customers to be completely happy with all purchases from us.  We provide a 14 day period in which to return any items for exchange or refund if they are deemed unsuitable.*  This is subject to the item/s being returned in the same condition they were sent out in, and the item/s being complete with all packaging and component parts.

*We are not able to accept returns for instruments supplied outside the European Union.  This is because we would be charged import duty and VAT on re-entry into the UK which we would not be able to reclaim.  Orders accepted outside the EU are on an irrevocable order basis only.

Faulty Items

All instruments are set-up, adjusted and checked in our workshop before dispatch, packed carefully and should reach you in 1st class condition.  In the unlikely event that an instrument should appear damaged on arrival, please inform us on the day of receipt, or within 24 hours at the latest.  Please keep all packing materials as insurers may need to see them.  We will replace any damaged sheet music or accessories free of charge, on receipt of the originals.

Please use a secure means of dispatch if returning an item.  We cannot be held responsible for any returned items until they are received and signed-for at our premises.  Return postage costs are to be covered by the customer.  In the event of an item being received in faulty or damaged condition, we will refund reasonable return postage costs at our discretion.

Disclaimer

To the fullest extent permitted at law, All Flutes Plus is providing this web site and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose.  In addition, All Flutes Plus will not represent or warrant that the information accessible via this website is accurate, complete or current.

Photos and other images on www.allflutesplus.com are for illustration purposes only and whilst All Flutes Plus aims to provide accurate imagery, images may not necessarily match the exact appearance of products and services.

Except as specifically stated on this website, to the fullest extent permitted at law, neither All Flutes Plus nor any of its subsidiaries, directors, employees or other representatives will be liable for damages or losses arising out of, or in connection with, the use of this website or the information, content, materials or products included on this site.  This is a comprehensive limitation of liability that applies to all damages or losses of any kind, including (without limitation) compensatory, direct, indirect or consequential damages or losses, loss of data, income or profit, goodwill, anticipated savings, wasted expenditure or additional third-party charges, loss of or damage to property and claims of third parties.  For the avoidance of doubt, All Flutes Plus does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of All Flutes Plus, its subsidiaries, directors, employees or other representatives.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.  This condition does not affect your statutory rights.