We have an in-house workshop, run by an experienced and very well respected repairer, Mark Bishop.
Repairs
Frequently Asked Questions
Find answers to the most common questions about our products and services.
- Service Repairs: 1-month warranty
- Overhaul Repairs: 3-month warranty
Payment for your flute repair is made after the work has been completed, as there may occasionally be additional charges for pad replacements or further adjustments required during the repair process.
We do have flutes available for short term hire. You can find out more here.
We receive flutes by post on a daily basis. You are welcome to use any courier of your choice, though we recommend using a trackable service for peace of mind.
We also suggest ensuring your flute is covered by musical instrument insurance — we recommend New Moon Insurance.
When we send flutes, we typically use Royal Mail Special Delivery or DHL.
If you are posting your flute to us, please include a covering letter with your contact details and any relevant information. This helps us identify your flute when it arrives.