Shopping Online

How do I know if my payment has gone through when purchasing online?

When you pay for your online order you will be sent to either a successful payment page, which will notify you that your payment has gone through, or a failed payment page advising you of the step you will need to take and/or the reason why your payment failed. You may also receive a confirmation email from the Sage Pay system which confirms the status of your transaction or this may come from the website directly.

If you are in doubt about the status of your order or have any questions about your payment, please contact the company you ordered from with all the relevant details and they will be able to advise you of your order status.

How do I know my details are secure when shopping online?

Sage Pay is audited by an independent auditor on a regular basis to ensure that we comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the payment pages hosted by Sage Pay, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment.

The padlock is located in a different area of the payment page screen depending on the internet browser you are using – it can normally be found in the bottom right hand corner of the screen, at the top of the screen next to (or inside) the address bar or at the very top right hand corner of the screen. This padlock shows that your details are collected using 128 bit SSL technology.

Once you have entered your card details, Sage Pay will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.

I have placed an order and my payment went through Sage Pay but I have not received any goods/services?

Sage Pay is an online Payment Service Provider allowing our vendors to accept card payments through their website.  We process payments on behalf of our customers and make sure that your transaction details are kept secure throughout the transaction process.

As the website's payment provider, we do not have any access to any order or delivery details and are unable to process any refunds or cancel any orders on behalf of the merchants who use our service.

If you have a query regarding your order, we would recommend that you first contact the company you ordered from.

You should find the company's contact details on the company's website, the customer receipt, or on the Sage Pay transaction confirmation email if one has been sent.